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September 23, 2016
Unauthorized transactions by the millions didn’t start with Wells Fargo
Wells Fargo and its CEO have been in the spotlight for defrauding customers by opening accounts that they did not order. But they are not alone. Far from it.
The telecom companies have been doing this for years. It’s called cramming. For example, carriers would team up with third-party providers to provide useless services the customer didn't order. These charges would be on the bills – which are always complex and difficult to follow. The carriers would split the revenues with the third party.
One of these "services" was texts with "helpful" social advice. The government fined the carrier. But there were no congressional hearings and no publicity, and no one went to jail. Someone should have.